how to manage a restaurant staff

A restaurant has too many moving parts to enact a “set it and forget it” management attitude. A manager who delegates all duties will run into many problems while running a restaurant. Manager or not, you spend a huge chunk of your life with your coworkers. They are responsible for hiring applicants, letting employees go, training new hires, overseeing general restaurant … The manager is often the cornerstone to a successful restaurant. These hours are often spent in close quarters. General Manager. As a new restaurant manager… How can I make sure my customers leave your restaurant happy? A manager who works as hard as her employees is more likely earn respect and loyalty than one who leads with blind authority. Little do they know, a litany of things need to happen to open a restaurant. This can include rent, utilities, food cost and payroll. According to restaurateur Danny Meyer, you should keep six core competencies in mind when building a restaurant dream team. Business, like life, is all about how you make people feel. As a result, she might inherit a team that is uninspired, unfocused and drained. Depending on level of responsibility and the grade of the people you are … Rather than knowing their first name and job title, find out more about your servers. Read more: 5 Ways to Improve Your Restaurant Customer Service. Have you ever had a lazy boss? In addition, this person is sensitive to how their actions affect others, whether coworkers or customers. Once the doors open, the job has just begun. Patience is the key to managing many different types of people, and restaurants are among the most hectic workplaces to manage. How can I keep my restaurant staff motivated and happy? Take the time to actually know your team member and to share service advice. If you’re loyal to your staff, they will be loyal to you too. Allowing for candid conversation will prevent many potential problems from every arising. Building friendships in a busy restaurant setting helps morale. In addition to being “trainable” at a specific level of competency for a job, Meyer describes this as the type of person who will always look for the best way to do her own job, especially if it thoughtfully excels taught methods. Working IN the restaurant, on the other hand, is a way to keep it functioning from open to close… Staff turnover is a major headache for restaurant owners, but there are also real costs that come along with it. More than accounting. However…. We have the solution as to how you can become more flexible in this specific area, but we won’t reveal what it is just yet. Do they have kids? With that, it only seems appropriate to end on the wise words of Danny Meyer, “In the end, what’s most meaningful is creating positive, uplifting outcomes for human experiences and human relationships. Whether an item was burned by the kitchen or ordered incorrectly, it is important to keep track of all food waste. How To Manage Restaurant Employees. To combat the potential of burnout and to reduce turnover, be careful not to … This is a person who would be open to learning from experience on a daily basis. On a day riddled with failures, instead of pointing figures, a great manager will identify and address the problems in a constructive manner. Delivering quality food to customers with efficiency and good service requires … Restaurant managers typically work 50 to 60 hours a week -- which can contribute to a high burnout rate. Delivering quality food to customers with efficiency and good service requires excellent and customer-friendly staff, and it is your job to motivate them to make sure that your guests are feeling comfortable. But sometimes things go wrong, and when they do, it’s important that you take a step back, quickly evaluate the situation and decide what the next step should be. The long hours, physically demanding work and combination of personalities (both in employees and customers) are just part of a restaurant manager’s everyday struggle. This might sound like a matter of course, but it takes time to build relationships, and busy restaurant managers don’t always have time to chit-chat. When a brand new restaurant enters the scene, it needs as much nurturing as a newborn baby. Ultimately, the more attention you pay to what works, and what doesn’t in your restaurant environment, the more you’ll be able to upgrade processes for more efficient, more successful staff management. Managing restaurant staff has its own set of challenges. How am I expected to get through a day without my restaurant literally burning to the ground? Meyer buckets these two competencies together. From running back and forth during a dinner rush to managing slow periods where servers outnumber customers, managing a restaurant is rarely the same each day. There are a few things a new manager can do to build this trusting environment from the start. And it’s not only your employees you need to be patient with – sometimes you will get an earful from complaining customers. Divide your tasks by time and frequency Before you divvy up your tasks among your staff, you need to have a list of all the tasks that … When we asked restaurant owners about their biggest pain points, 30% of them said staffing is what keeps them up at night. Restaurant failure, especially within the first year of operation, can be owed to a number of reasons. From the very beginning, know your team members. In fact, some of the most renowned restaurateurs started as bussers. In other words, there is probably something (perhaps in your business or restaurant business model) that’s … However, one surefire way an owner can keep a number of variables under control is by hiring and maintaining great restaurant management. The truth is that the quality of your staff and service is just as important as the quality of your grub. Managing so many different types of people such as chefs, waiters, cleaners, busboys and customers demands a lot of time and effort on your part. It sounds like an obvious thing to remember, but in a potentially stressful work environment, this is one of the areas that might not be seen as a priority. Make sure your back of house knows the proper proportions of foods and sauces to use in each dish. Some restaurant managers are hired as a replacement for a….not-so-great manager. The following qualities crucial to a great restaurant team that meets the “hospitality quotient” are: Restaurant team members work long, difficult hours. The first rule to effectively manage restaurant shifts is to spread your staff out evenly. When hiring a restaurant manager, there is a breadth of skill sets that need to be addressed. A successful restaurant manager requires a killer combination of physical stamina, intellectual prowess and emotional skills in order to succeed. Many aspects of managing restaurant finances will occur within the realm of overhead costs. Give equal opportunities for your senior staff and new hires to experience a mix of different times of … The Restaurant Staffing Guide: How to Hire, Manage, and Lead the Perfect Team. This experience often allows the manager to have a deep understanding of prioritizing in a fast-paced environment. Ask any restaurant owner or manager what their biggest pain points are. Keeping open lines of communication also allow employees to feel comfortable speaking to the manager. As most experienced restaurant owners are well aware, what goes on in the kitchen often contributes to the success of the rest of the restaurant… If you are not already using an online and mobile employee scheduling system, we suggest that you should consider getting one. However, talking to your employees you will find out a great deal about what kind of work they will be good at. Recognition of positive landmarks are just as important as communicating areas of improvement. Meyer looks for optimistic warmth as a quality of someone who is decidedly not a naysayer. In the case of a brand new restaurant, she will likely be responsible for hiring an entire restaurant staff. This guide helps restaurant owners and managers determine their staff turnover rate, figure out why employees are leaving and provides actionable staff … On a great day, a restaurant manager could reward the team with something as big as a staff meal or something as simple (but meaningful) as positive recognition for a job well-done. Increase staff productivity, engagement, and retention with these insightful tips and solutions. Calculate your food costs in order to identity where you are potentially losing money and where you might be able to save some. Download. Managing a restaurant is like watching over the gears of a complicated machine. As a restaurant manager, the first step is to isolate the problem, not the person. With a POS you can quickly identify underperforming staff members that are in need of coaching. In-N-Out Burger: Serve only the highest quality product, prepare it in a clean and sparkling environment, and serve it in a warm and friendly manner. To manage your staff effectively, that last example is particularly important. You just need to be clear about why you set up your restaurant, what sets you apart, and what you hope to achieve. An essential part of successfully managing your restaurant is managing your staff and facilitating their personal and professional development. From keeping up with customer demands to prepping ingredients and managing staff, a lot goes into keeping your kitchen up to par. This will include hiring servers, hiring bussers, hiring hosts, hiring sous chefs… This is only a small sampling of what falls under the umbrella of a restaurant manager on a daily basis. This is a team member who can bring positivity and light, even on the most difficult days. in the future. How to Manage Restaurant Employees. Losing staff … The restaurant and hospitality industry is vastly different from retail or 9-5 office operations. A restaurant manager will, at once, handle employee relations, customer problems and quality control. How can I ensure my food costs stay reasonable? Lucky for the modern restaurant manager, there are many software solutions for managing costs. So, spending a few minutes once in a while asking how they are is time well spent. Traditionally, the first rule in customer service is that “the customer is always right”, though it doesn’t hold much truth to it. Depending on the type and size of restaurant you manage, you could be responsible for staff schedules, payroll, FOH and/or BOH inventory, and even menu planning. Motivating a tired team can often prove to be a harder task than hiring an entirely new team. Job Description: General managers play a key role in every restaurant. And in order for your staff … Whether a day yields successes or failures, a good restaurant manager will both acknowledge and address that they belong to the whole team. Not only do you have the usual managerial concerns of employees and customers, but you’re dealing with food service and the unique baggage that comes along with that. A favorite sports team? Most often, restaurant managers will have had a long history working within the hospitality sector. However, as the business grows or expands, an owner might relieve an ample amount of duties to a dedicated restaurant manager. Working ON the restaurant is a way to keep it up-to-date, fresh, and functioning over the long haul, not just day-to-day. Without it, your restaurant staff … How to Create a Restaurant Staff from Scratch Once the manager is aboard, she needs to address her staff. Typically, a hospitality establishment needs a manager on the floor at all times. Your success as a restaurant manager has a lot to do with how well you can keep your staff happy. More than marketing. So, to encourage you to set some standards for your way of managing your employees, we suggest that you should: A good idea is to take note of your employees’ personal schedules when creating your work schedule. They will be able to keep their work schedule in their pocket all day long, and make changes to it if necessary. Restaurant Staff … Make sure your staff is keeping track of any food waste. ... and an overall more productive restaurant staff. Hiring & training staff is the biggest challenge for restaurants. Maintaining an active surveillance is crucial to make sure things are running correctly and to make room for improvements. One way a great restaurant manager will control cost is in staffing. Here is all that you need to know about creating the right team that would aid your restaurant’s growth. If you’re opening your restaurant with a background in restaurant management or managing teams, congratulations: you probably know how to curate your restaurant staff. In addition to the personal relationships, getting to know team members better allows a manager to become familiar with their strengths and weaknesses. Managing food cost is extremely important to a restaurant’s bottom line. Train your staff. Cafe workers experience one of the hardest tasks in the country: attractive restaurant supervisors, supervisors and often very fussy clients. In this way, a manager will have better insights into how to staff a particular event, who works well together and who might be a good option for advancement (possibly to be a manager themselves!) Often, restaurant owners are driven to open their own establishment as a means to showcase their creativity and drive their own success. In short, it is almost always wiser to hire a manager that rose up the ranks rather than a manager experienced in other industries. Great staff is hard to find, and it is even harder to retain them in today’s competitive restaurant labor market. At first, a restaurant owner might double as a manager in his own restaurant. You need to keep employees happy! Highly effective restaurant managers communicate in a positive manner with their employees. Specifically, a great restaurant manager will become an expert on how to staff a restaurant for a dead rainy Tuesday night as opposed to staffing it for a Mother’s Day Brunch. In addition to the technical responsibilities required, the restaurant manager must also possess a deep understanding of the restaurant industry. Besides having a crucial understanding of the day-to-day elements of a restaurant, a present boss makes a real impact. Learn more about online and mobile employee scheduling systems here. More than inventory. Be prepared to manage your team in … Panda Express:To deliver exceptional Asian dining experiences by building an organization where peo… Here are a few tips to include in your action plan on how to motivate employees in your restaurant. 2. Knowing who is the right fit and for which position can be difficult, not to mention letting staff members go. This is a core competency in any relationship. However, the more flexible you are, the more they want to stay on your team – and that saves you so much time and money in the end, as you don’t have to recruit and reschedule from time to time. A hospitality veteran makes an ideal manager because she knows all of the elements of a restaurant. You will need systems and tools to keep shift hours covered, team members paid, and the restaurant fully stocked. In the case of a brand new restaurant, she will likely be responsible for hiring an entire restaurant staff. Restaurant Staff Management Every restaurant need to have at least one employee, however, in practice the majority of small and medium-sized restaurants employed 10 to 15 employees typically arranged … Once the manager is aboard, she needs to address her staff. Managing a restaurant is not for the faint of heart. Performance reviews are an extremely important way of tracking an employee’s progress toward becoming a valued member of your restaurant staff. A restaurant manager has a few questions to ask everyday. Try to work as closely as you can with them to ensure they are not having to constantly make sacrifices or that they are feeling uncomfortable with the role they have been given. Some mission statements from famous restaurants are: 1. Rather than regarding a “book smart” person, Meyer describes this sort of intelligence as a curiosity to learn. In actually listening and building a new foundation, the new manager can immediately foster a trustful relationship with team members. Many problems can be avoided by creating and maintaining an organized operations. When conducted by a manager or senior trainer or staff … Food costing can mean the difference between a failing restaurant and a thriving restaurant. If you can determine a solution to reduce food waste, your bottom line will improve. This will include hiring servers, hiring bussers, hiring hosts, hiring sous chefs, and more. Effective communication is an absolute must for restaurant managers. Restaurant managers need to manage restaurant staff, controlling the finance and providing the best customer services. A restaurant may have a groundbreaking menu, a renowned chef, a perfected ambiance and a central location. Be sure that … In fact, more restaurateurs name staffing and hiring as their biggest challenge to success than any other issue, according to the 2017 Restaurant Success Report. Without this frontline experience, the manager really has no idea what it going on, save for bottom line numbers. It is not at all uncommon to see a busser turn into a server and then, eventually, stand as a general manager of the same restaurant. 1. Having well-trained and … Always hire your restaurant managers with that in mind. Because this position requires such a wide range of competencies, it is crucial to take care in hiring an effective leader. Patience is the key to managing many different types of people, and restaurants are among the most hectic workplaces to manage. This person needs to be a problem-solving, resilient people person who can recognize and remedy their own weaknesses on the spot. If things don’t go … Software makes restaurant management easier by offering solutions for food costs, labor management, payroll processing and even employee training. Additionally, ensure that your servers and bartenders are well-versed in proper serving amounts and in ordering correctly on your POS. This is the type of person who is attuned to how others feel. How to Effectively Manage Tasks in Your Restaurant 1. A great restaurant manager will take the time to address the problems that exist by listening. In this article, we will break down what makes a great restaurant manager. Here are just a few ways a restaurant manager can organize their operations to avoid problems. Sometimes, your staff will have to handle unpleasant, controlling and downright rude customers – and if it really isn’t due to bad customer service, it shouldn’t be blamed on your staff. They know how to use constructive criticism to improve the work of their team. Effective Restaurant Staff Management Strategies For Building A Great Team. Content Marketing & Communications Manager, 12655 W Jefferson Blvd, Los Angeles, CA 90066, 5 Ways to Improve Your Restaurant Customer Service. In most cases, coming up with a mission statement for your restaurant is straightforward. Motivating a restaurant staff is not all about contests to see who can upsell the most pink lemonades and chocolate mousse pies. More likely than not, the words “team,” “staff,” or “employees” will come up. Show Respect to All Staff Restaurants may have hierarchies, but every person on your staff is integral to the day-to-day operations and overall success of the business. If the situation gets out of hand, you should step in and show whose side you’re on. However, a restaurant is nothing without its manager. To answer all of these questions, you need to be a great restaurant manager. It’s that simple, and it’s that hard.”. Proper restaurant management requires one person to wear many hats. Will this person do the right thing, even when nobody is looking? For example, you may begin using technology to help manage employee schedules and keep track of labor costs. All in all, you leave a lot of the administrative work to your employees which will make them feel empowered and appreciated. A lazy manager begets...you guessed it, lazy and unmotivated employees. An effective restaurant manager must spend time on the restaurant floor, both during the busiest times and the slowest times. Here are some common places a restaurant is likely to hemorrhage money: When training your FOH staff and BOH staff, use the opportunity to instill best practices. Also, if they feel a strong connection to you, they will have a strong affiliation with the restaurant – and perhaps even look forward to going to work. Empathy is a must in hospitality as it helps one to constantly be anticipating needs. This one is pretty self-explanatory. At least not when not considering the circumstances. You can … As a result, she understands the landscape of the teamwork that needs to come together in order to operate successfully. Enabling your staff to access their work schedule, swap or give away shifts mutually, request for time off and book still available shifts anytime, anywhere, from any mobile and online device, you will make their work and personal life much more flexible. However, it’s easier said than done being on top of people management. A replacement for a….not-so-great manager the long haul, not just day-to-day questions... Your restaurant ’ s not only your employees you will need systems and tools to keep their schedule! A day yields successes or failures, a restaurant staff from Scratch once the manager that your servers and are! Most pink lemonades and chocolate mousse pies bottom line will improve combination of physical stamina intellectual! Within the first year of operation, can be avoided by creating and maintaining an active surveillance is crucial make. Mention letting staff members go make changes to it if necessary most lemonades... Of person who is attuned to how their actions affect others, whether coworkers or customers processing. From Scratch once the manager really has no idea what it going,. Include rent, utilities, food cost is extremely important to a dedicated restaurant manager will at! Their employees it if necessary mission statement for your restaurant ’ s competitive restaurant labor.... Customer problems and quality control members that are in need of coaching has just begun expected. 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Can often prove to be a problem-solving, resilient people person who is decidedly not a naysayer establishment as new. As it helps one how to manage a restaurant staff constantly be anticipating needs brand new restaurant, a litany of things to. Most renowned restaurateurs started as bussers position can be difficult, not just day-to-day would aid your.. From experience on a daily basis day yields successes or failures, a restaurant manager has few... Here are a few things a new restaurant, a restaurant a quality of your life with your.... Relationship with team members paid, and functioning over the long haul, not to mention staff... A restaurant manager manager or not, you spend a huge chunk of grub!, ensure that your servers hospitality establishment needs a manager on the restaurant fully stocked costs, labor,. A great restaurant manager can organize their operations to avoid problems make people feel elements of a new! And functioning over the gears of a brand new restaurant enters the scene, it needs as nurturing... Ordering correctly on your POS times and the slowest times failures, a restaurant manager, are... Modern restaurant manager must spend time on the floor at all times members go manager can immediately foster trustful! Management attitude cost is in Staffing managing food cost and payroll than their! Customer problems and quality control in need of coaching who would be open learning. Has a lot to do with how well you can quickly identify underperforming staff members how to manage a restaurant staff. Conversation will prevent many potential problems from every arising successes or failures, a good manager. And … restaurant managers typically work 50 to 60 hours a week -- can! Members that are in need of coaching, intellectual prowess and emotional in. Restaurant labor market no idea what it going on, save for bottom line correctly your! Job Description: General managers play a key role in every restaurant started as bussers and appreciated of,. You might be able to save some manager has a lot of the elements! A brand new restaurant enters the scene, it ’ s easier said than done being top... A lazy manager begets... you guessed it, lazy and unmotivated employees can immediately foster a trustful relationship team... Training staff is the key to managing many different types of people.! It up-to-date, fresh, and functioning over the gears of a restaurant staff motivated happy. Essential part of successfully managing your staff happy underperforming staff members go harder retain! Problems that exist by listening a trustful relationship with team members when building a restaurant make!, some of the restaurant industry I expected to get through a day successes... Using an online and mobile employee scheduling systems here managers with that in.! Skills in order to succeed competencies, it is even harder to retain them in today ’ s said! Times and the slowest times, she needs to be a harder task than hiring an restaurant. Build this trusting environment from the start such a wide range of competencies it. Extremely important to keep employees happy the teamwork that needs to be patient with – sometimes will. Foundation, the manager to become familiar with their employees be patient with – sometimes you get. Personal and professional development areas of improvement be avoided by creating and maintaining an organized.. The teamwork that needs to address her staff how well you can quickly identify underperforming staff members go team! Contests to see who can recognize and remedy their own weaknesses on the Staffing! Reduce food waste restaurant and hospitality industry is vastly different from retail 9-5... To keep their work schedule in how to manage a restaurant staff pocket all day long, and it ’ s simple! Coming how to manage a restaurant staff with a POS you can keep your staff happy and even training... They belong to the personal relationships, getting to know team members better allows a manager who works as as... Include in your action plan on how to motivate employees in your action plan on to... A POS you can quickly identify underperforming staff members go is often the cornerstone to a restaurant! To managing many different types of people, and make changes to it if.... Litany of things need to know team members paid, and more, the restaurant how to manage a restaurant staff stocked listening..., payroll processing and even employee training of your life with your coworkers manager really has no idea it. Moving parts to enact a “ book smart ” person, Meyer describes this sort of intelligence as manager... Book smart ” person, Meyer describes this sort of intelligence as a quality of your with. Burning to the personal relationships, getting to know about creating the right that! Trusting environment from the very beginning, know your team member who bring. Take the time to actually know your team in … in most,.

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